Privacy Policy

FACTS

WHAT DOES UBANK DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include: 

• Social Security number 
• Income 
• Account balances

• Payment history
• Credit history
• Overdraft history

When you are no longer our customer, we continue to share your information as described in this notice.

How?

In the section below, we list the reasons financial companies can share their customers' personal information; the reasons UBANK chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does UBANK share?

Can you limit this sharing?

For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes - 
to offer our products and services to you

No

We don't share

For joint marketing with other financial companies

No

We don't share

For our affiliates' everyday business purposes -  information about your transactions and experiences

No

We don't share

For our affiliates' everyday business purposes -  information about your creditworthiness

No

We don't share

For nonaffiliates to market to you

No

We don't share

Questions?

Call toll-free (936) 639-5566

  

What We Do

 

How does UBANK protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. 
We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.

How does UBANK collect my personal information?

We collect your personal information, for example, when you

• Open an account  
• Apply for a loan
• File an insurance claim

• Apply for financing 
• Show your driver's license

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only 
• sharing for affiliates' everyday business purposes - information about your    creditworthiness 
• affiliates from using your information to market to you 
• sharing for nonaffiliates to market to you 
State laws and individual companies may give you additional rights to limit sharing.
See below for more on your rights under state law.

Definitions

 

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies. 
UBANK does not share with our affiliates.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and non-financial companies. 
UBANK does not share with nonaffiliates so they can market to you.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you. 
UBANK doesn't jointly market. 

Other Important Information

For Texas Customers. UBANK is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against UBANK should contact the Texas Department of Banking through one of the means indicated below: In person, or by U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294; Telephone No. (877) 276-5554; Fax No. (512) 475-1313; E-mail: consumer.complaints@banking.state.tx.us, Website: www.banking.state.tx.us.

24-Hour Phone Banking

Customer Service

The Customer Service Group helps you with questions concerning account balances, loan balances, loan payoffs, ordering checks, internet banking, phone banking, debit cards, IRAs and CDs 

Lost or Stolen Debit Card

Lost or Stolen Credit Card

2019

Holiday Calendar


Jan 1 New Year's Day


Jan 21 MLK Day


Feb 18 Washington's Birthday


May 27 Memorial Day


July 4 Independance Day


Sept 2 Labor Day


Oct 14 Columbus Day


Nov 11 Veteran's Day


Nov 28 Thanksgiving


Dec 25 Christmas Day